Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 941-627-3111 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Brakes, near Port Charlotte, FloridaMy brakes didn't feel right one night driving home. So I planned to have towed the next day to play it safe. However, while using my deceased husband's car, I was unable to get my car towed because his car overheated! Now I have TWO unusable cars that needed towing! I had both taken to A&E Auto Repair. As a woman, I've had my share of getting taken advantage of at repair shops. Well, those days are over ladies! This is the place to go! Thank you Marco and staff. You are so honest and I like your clean lobby, waiting room and shop. May God continue to bless your business!
it's A&E Auto Repair, from now on. Love these guys. A&E is now our Go-To, for all automotive needs! A+++ service!!! Awesome, Professional- Tremendous help w/ our 1965 Plymouth Valiant's antique brake system! Knowledgeable. we called them out of the blue (daughter referred. They're a Christian outfit) Took us right in. Perfect job COMPLETED! Great people! Marco, Darlene & ENTIRE staff. Super nice, extremely courteous/polite. Excellent attitudes/customer service. Made us feel CONFIDENT in our choice. (which the '65 is our baby! ;)~ Reasonably priced & Great care was taken w/the vehicle and us. (young customers waiting there: R&J spoke highly of... they showed us scrap album on break lounge coffee table FULL of Thank-You cards expressing MUCH Appreciation. Completely satisfied w/ the completed work. We own vintage vehicles, and w spouse's health, WILL be going to them in the future. Know Now, we are in Good hands. A&E repaired this daily-driver/car in 1 day. We were kept up to speed with advanced text messaging about the auto's health inspection info along with detailed photos. (& provided proactive Purchase Advice, due to car's old-age) Couldn't be happier. Highly recommend! Quality work, ASE-Certified technicians, Clean shop/offices, Amenities (complimentary coffee, candy, tv, magazines, comfortable/clean lounge/break room) Don't hesitate to take your vehicle to A&E! Would be HARD to find someone more Excellent than A&E! If looking for a Great experience, it's obviously A&E. (AND IF You are of the Faith: I would support A&E Auto) Feel our old car is in most capable of hands, with Complete peace of mind. Highly recommend! EXCELLENT job! Englewood, FL
Heating and Cooling Services, near Port Charlotte, FLExcellent service, provided pictures of my damaged parts ect, repaired in a fast and timely manner. Forever grateful for the speedy, efficient repair so I was able to make my 10 hr drive home on schedule!
Ignition Interlock Systems, near Port Charlotte, FloridaIf you live in Port Charlotte, this is the shop you wanna go to. Great people with super fair prices. I'll be back, just hopefully not too soon.
Undercar Services, near Port Charlotte, FloridaI recently retired from the Army and moved in the area. I found A & E repair online. I had two vehicles that needed some undercar services. I took them to A & E for repairs and could not be happier. Customer service/mechanics 5 out of 5 stars, very clean shop and waiting room. Outgoing and genuine friendly staff (not the fake kind). They sent me several updates and recommendations without trying to up sale. Definitely my go to auto repair shop.
Port Charlotte, FLVery happy with the service provided.. staff was great.. will definitely be using them again for my car needs. When I called, the staff got me in with in a day.
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